Please allow 2 to 5 business days to receive shipping confirmation. Please also allow up to 7 to 10 business days for the item to arrive from date of shipment. Due to extenuating circumstances shipping times may delay further. EQ Apparel assumes no responsibility of the item once it is in the carriers' hands. If a package was never received, and confirmed by the tracking information, you will be entitled to a full refund or replacement.